Steve Lofton

In the realm of problem-solving, the lens through which we view challenges significantly impacts our ability to devise effective solutions. Traditionally, the right vs. wrong paradigm has governed our decision-making processes. However, a shift towards evaluating what works and what doesn’t offers a more pragmatic and results-oriented approach.

Here are six compelling reasons why this perspective is superior in solving problems.

1. Tailored Solutions Over One-Size-Fits-All

Problem-solving through the prism of what works acknowledges that each challenge is unique and may require a bespoke solution. Unlike the rigid moralistic view of right vs. wrong, this approach allows for creativity and innovation, leading to more effective and customized solutions. It recognizes that the same problem in different contexts might need entirely different approaches.

2. Encourages Experimentation and Learning

Viewing problems from a standpoint of effectiveness encourages a culture of experimentation. Instead of being paralyzed by the fear of making the “wrong” choice, individuals and organizations are empowered to try various strategies, learn from their outcomes, and iteratively refine their approaches. This trial-and-error process is crucial for discovering novel solutions that a more conservative right vs. wrong mindset might overlook.

3. Focuses on Outcomes

What works and what doesn’t is inherently a results-focused framework. It prioritizes the end goal over the process, allowing for a more flexible approach to achieving objectives. This pragmatism is especially valuable in fast-paced or high-stakes environments where results are paramount, and there’s little room for error.

4. Adapts to Complexity

Modern problems are often complex and multifaceted, making them ill-suited to the binary simplicity of right vs. wrong. The pragmatic approach accepts complexity and seeks to navigate it by considering multiple variables and potential outcomes. It’s an acknowledgment that the best solution is often one that balances various factors, rather than adhering to a rigid set of rules.

5. Overcomes Analysis Paralysis

The dilemma of choosing the “right” option can sometimes lead to analysis paralysis, where the fear of making a mistake prevents any decision from being made. By focusing on what works, decision-makers can move forward with confidence, knowing that their choices are guided by effectiveness and adaptability rather than an abstract notion of correctness.

6. Fosters a Positive Learning Environment

Finally, adopting a what-works framework promotes a positive learning environment. It shifts the narrative from blaming and judging mistakes to understanding and learning from them. This approach builds resilience and encourages continuous improvement, as individuals and organizations are more willing to engage with challenges and learn from their experiences.

In conclusion, while the traditional right vs. wrong paradigm has its place, the complex nature of modern problems requires a more nuanced and flexible approach. By focusing on what works, we can foster innovation, encourage learning, and ultimately achieve better outcomes. This pragmatic perspective is not only more effective in solving problems but also promotes a healthier, more adaptive, and resilient approach to challenges.